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Policies and Conditions

Rooms Entry and Exit Times:


Check-in to Rooms: From 2:00 p.m.

Check-out of Rooms: Until 12:00 hours


We have a 24-hour reception




All customers must present a valid photo ID, as well as a valid credit card as a guarantee at the time of check-in


Pet Policies:


  • They are not allowed


Cancellation policies:


  • Free of charge until 24 hours before check-in time. After 24h charge of the total reservation


Conditions regarding children and extra beds:


  • Children of all ages can stay

  • Free! 1 child under 6 years stays free of charge using existing beds

  • All children under 3 years are charged € 10.00 per night in cribs

  • Any additional older children or adults are charged € 19.00 per night for extra beds

  • Maximum number of extra beds in the room: 1

  • Extra beds and / or cots are available on request and must be confirmed by the accommodation

Policies on Smoke in our establishment:

For safety and health reasons, Hotel Castillo is a 100% smoke-free space, including rooms, which means that it is not possible to smoke throughout the establishment.

The use of candles, matches, wicks, sparklers, lighters and / or any other material that produces flames, ashes, explosions or any other combustion that may cause any type of risk for any of the guests staying in our establishment is totally prohibited.

FAILURE TO COMPLY WITH SOME OF THESE RULES WILL BE CONSIDERED AS GROUNDS FOR IMMEDIATE EXPULSION FROM OUR FACILITIES, assuming all of the corresponding economic parts that belong to them on the part of the guests. (In case of non-compliance there will be a card surcharge of € 100.00 per room for cleaning and special airing)

We ask you to please help us to respect this good cause when you stay at our Hotel. Thank you all very much for all your collaboration !!

Payment methods:

Pay Pal, Card (American Express, Visa, Maestro, Mastercard), Cash, virtual card, Bank Transfer (in advance)

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